Privacy Policy — Slots PK 21

1Introduction

Slots PK 21 ("we", "us", "the platform") takes the privacy of its players seriously. This Privacy Policy sets out how we collect, use, store and protect the personal information of players who register and play on the Slots PK 21 platform at slotspk21.org.

By creating an account and using the platform, you agree to the data practices described in this policy. If you do not agree, please do not register. This policy should be read alongside the Terms and Conditions, which govern the overall relationship between you and the platform.

We are committed to handling your data responsibly. We collect only what is necessary, use it only for legitimate purposes, and do not sell it to third parties. Where we share data with service providers, we do so under contractual protections that require those parties to treat your data with the same level of care.

2Information We Collect

Slots PK 21 collects personal information in the following categories:

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. We do not knowingly collect any information from individuals under the age of 18.

3How We Use Your Data

The information we collect is used for the following purposes:

• To create and manage your account on the Slots PK 21 platform.
• To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• To verify your identity when required for security or withdrawal processing purposes.
• To deliver bonuses, promotions and any rewards you have qualified for.
• To send account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• To send marketing communications about new games, promotions and platform updates — only where you have not opted out.
• To monitor gameplay activity for signs of problem gaming and to support responsible gaming tools you activate.
• To detect and prevent fraud, money laundering, account abuse and other prohibited conduct as outlined in the Terms and Conditions.
• To analyse platform usage patterns and improve the overall player experience.
• To comply with applicable legal and regulatory obligations.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance — processing necessary to operate your account and deliver the services you have signed up for.
• Legitimate interests — fraud prevention, security monitoring, platform analytics and service improvement, where these interests are not overridden by your privacy rights.
• Legal obligation — where we are required to retain or disclose data to meet applicable legal requirements.
• Consent — for marketing communications. You may withdraw consent at any time through your account settings without affecting your ability to use the platform.

5Sharing Your Data

Slots PK 21 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share data only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive the transaction information necessary to process your PKR deposits and withdrawals. These parties operate under their own privacy policies.
• Game software providers — game studios and live casino operators receive session data necessary to deliver game content and verify round outcomes. They do not receive your full personal profile.
• Security and fraud prevention partners — where account activity triggers a security review, relevant technical data may be shared with fraud detection services.
• IT and platform infrastructure providers — hosting, cloud storage and platform monitoring services that process data on our behalf under contractual data protection obligations.
• Legal requirements — where required by a valid legal process or to protect the rights and safety of the platform or its users.

6Payment Data

All financial transactions on Slots PK 21 are denominated in PKR. When you make a deposit or request a withdrawal, the transaction is processed through your chosen method — JazzCash, Easypaisa, Raast, bank transfer or card.

Slots PK 21 does not store your full mobile wallet credentials, card numbers or bank account details on its own servers. Payment processing is handled directly by the relevant provider. We retain only the reference information necessary to match a transaction to your account — such as a transaction ID, the payment method type and the PKR amount.

If a transaction is disputed or a withdrawal requires manual review, support staff may access transaction reference data to resolve the issue. This access is logged and limited to authorised team members.

7Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure to meet legal, financial and security obligations. The general retention guidelines are:

• Account registration data is retained for the duration of your account and for a standard period after closure.
• Transaction records including PKR deposit and withdrawal history are retained as required for financial record-keeping purposes.
• Support communications are retained for a period sufficient to resolve any follow-up queries or disputes.
• Marketing preferences and opt-out records are retained to honour your communication choices.
• Where an account has been closed following a breach investigation, relevant records may be retained longer to prevent re-registration.

Once data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

8Security Measures

Slots PK 21 applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and the platform is encrypted using HTTPS.
• Account passwords are stored in hashed form — not in plain text — meaning even internal staff cannot read your password.
• Access to account-level data within our team is restricted on a need-to-know basis and is logged for audit purposes.
• Two-factor authentication is available for your account and is strongly recommended to add an extra layer of protection at login.
• Platform systems are monitored for unusual activity patterns that may indicate a security incident.

While we take these measures seriously, no online platform can guarantee absolute security. You can help protect your account by using a strong unique password and enabling two-factor authentication. If you believe your account has been compromised, contact support immediately.

9Cookies and Tracking Technologies

Slots PK 21 uses cookies and similar technologies to operate the platform correctly and to understand how it is being used. The types of cookies in use are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language settings, game layout choices and notification preferences across sessions.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most and where users drop off. This helps us improve the experience over time.
• Security cookies — help detect unusual login patterns and protect against cross-site request forgery and related threats.

You can manage or disable non-essential cookies through your browser's settings. Disabling analytics cookies will not affect your ability to play games or access your account, but certain preference features may not work as expected if functional cookies are blocked.

10Your Rights Over Your Data

As a registered player, you have the following rights in relation to the personal data we hold about you:

• Access — request a copy of the personal data we hold on your account.
• Correction — ask us to correct inaccurate or outdated information in your account profile.
• Deletion — request deletion of your personal data, subject to our legal and security retention obligations.
• Objection — object to processing carried out on the basis of legitimate interests, including direct marketing.
• Withdrawal of consent — unsubscribe from marketing communications at any time through your account settings. This does not affect service notifications related to your account.
• Account closure — request closure of your account. Any verified PKR balance will be returned to your nominated payment method before closure is completed.

To exercise any of these rights, contact the Slots PK 21 support team. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before acting on a request to protect your account from unauthorised changes.

11Minors

The Slots PK 21 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under this age. If an account is found to belong to a minor, it will be closed immediately and any balance forfeited in accordance with the Terms and Conditions.

If you believe a minor has registered on the platform using false information, please report this to the support team immediately so the matter can be investigated and the account closed promptly.

12Updates to This Policy

Slots PK 21 may update this Privacy Policy from time to time to reflect changes in platform practices, services or applicable requirements. When material changes are made, registered players will be notified via the mobile number or contact details associated with their account.

The updated policy will be published on this page with a revised "Last Updated" date. Continued use of the platform after a notified update constitutes acceptance of the revised policy. If you do not accept the changes, you may close your account before the effective date.

13Contact

If you have questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, you can reach the Slots PK 21 support team through the platform's live chat at any time. You can also write to the support email address shown in the footer of this page.

For responsible gaming enquiries — including self-exclusion and deposit limits — please visit the Responsible Gaming page, where all available self-management tools are described in detail.

For the full rules governing your account and use of the platform, refer to the Terms and Conditions.